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The Delivery Process
Admin • Dec 26, 2019
THE DELIVERY PROCESS: OUR #1 GOAL IS SATISFIED CUSTOMERS
We work personally with each of our customers to manage and oversee the entire research, purchase and delivery process for each and every customer. We take the time to ask the right questions and listen to your answers – carefully keeping track of your photos, plans and yard requirements and noting any special circumstances to prevent any unnecessary stress or costs on the day of delivery.
WHAT IS INVOLVED IN A DELIVERY?
Delivery includes:
- A pre-delivery walkthrough at your home (or photo and satellite mapping review in certain cases)
- Assistance to your contractors to make sure everything is prepared
- Delivery to your home on our trucks and trailers
- Our experienced and trusted crew on hand to gently place your spa
- One of our team leaders managing the entire process on site
- Our expertise at troubleshooting and managing any difficult scenarios should they arise.
- Our 100% cost guarantee – the delivery price will not increase on site due to unforeseen circumstances.
- We manage your crane or forklift delivery needs – you pay those fees directly
- A walkthrough of the owner’s manual on site
- Instructions on how to use your spa or swim spa on site
- A customer satisfaction survey for you to respond post delivery
- Removal & disposal of all protective covering on spas and swim spas
- Installation of auto cover lifts, cover lifters, valets or caddys, bars and other accessories.
- Installation and assembly of spa steps and other accessories
- Assistance with placing spa cover
What is not included:
- Contracting services for patio, deck or other landscaping needs (We can refer you to an experienced local company.)
- Electrical preparation for your home power panel
- Electrical hookup for your spa or swim spa (Plan to have an electrician on site.)
- Crane or forklift (If required, we will arrange and you will pay these contractors directly.)
Seating: 6 Occupants Size (LxWxH): 92” x 92” x 38” 234 x 234 x 96.5 cm Weight Dry/Wet: 1160 / 4862 lbs. 526 / 2205 kg Gals/Liters: 446 / 1688 Pumps: Pump 1 3.0Hp/6.0bHp, 240V, 2Sp Pump 2 3.0Hp/6.0bHp, 240V, 2Sp Pump 3 3.0Hp/6.0bHp, 240V, 1Sp Voltage/Amps: 240V/50A/60A Jets: 61
Seating: 6-7 Occupants Size (LxWxH): 92" x 92" x 38" 234 x 234 x 96.5 cm Weight Dry /Wet: 1143 / 4621 lbs. 518 / 2096 kg Gals/Liters: 419 / 1586 Pumps: Pump 1 3.0Hp/6.0bHp, 240V, 2Sp Pump 2 3.0Hp/6.0bHp, 240V, 2Sp Pump 3 3.0Hp/6.0bHp, 240V, 1Sp Voltage/Amps: 240V/40A/60A Jets: 61
Seating: 5-6 Occupants Size (LxWxH): 83" x 83" x 38" 211 x 211 x 96.5 cm Weight Dry/Wet: 853 / 3402 lbs. 387 / 1543 kg Gals/Liters: 307 / 1162 Pumps: Pump 1 3.0Hp/6.0bHp, 240V, 2Sp Pump 2 3.0Hp/6.0bHp, 240V, 2Sp Voltage/Amps: 240V/40A/60A Jets: 52
Seating: 6-7 Occupants Size (LxWxH): 83" x 83" x 38" 211 x 211 x 96.5 cm Weight Dry/Wet: 776 / 3388 lbs. 352 / 1537 kg Gals/Liters: 315 / 1191 Pumps: Pump 1 3.0Hp/6.0bHp, 240V, 2Sp Pump 2 3.0Hp/6.0bHp, 240V, 2Sp Voltage/Amps: 240V/40A/60A Jets: 49
Dimensions 92” x 92” 234 cm x 234 cm Depth 38” 97 cm Seating Capacity 5-6 Water Capacity (gal/liters) 484 gal/1,832 L Weight (empty/full) 1,050 lbs/5,068 lbs 476 kg/2,299 kg Lounge 1 Illuminated Drink Holders 4 Illuminated Spa Controls Yes 3.5” Underwater Spa Light Yes
Dimensions 91.5” x 91.5” 232 cm x 232 cm Depth 38” 97 cm Seating Capacity 6 Water Capacity (gal/liters) 417 gal/1,579 L Weight (empty/full) 938 lbs/4,403 lbs 425 kg/1,997 kg Lounge 1 Illuminated Drink Holders 3 Illuminated Spa Controls Yes 3.5” Underwater Spa Light Yes
Dimensions 91.5” x 91.5” 232 cm x 232 cm Depth 38” 97 cm Seating Capacity 6 Water Capacity (gal/liters) 351 gal/1,329 L Weight (empty/full) 785 lbs/3,698 lbs 356 kg/ 1,677 kg Illuminated Drink Holders 5 Illuminated Spa Controls Yes 3.5” Underwater Spa Light Yes
Dimensions 87” X 87” 221 cm x 221 cm Depth 35” 89 cm Seating Capacity 5 Water Capacity (gal/liters) 347 gal/1,316 L Weight (empty/full) 808 lbs/3,703 lbs 367 kg/1,680 kg Lounges 2 Illuminated Drink Holders 3 Illuminated Spa Controls Yes Molded Grab Bars Yes 3.5” Underwater Spa Light Yes
Dimensions 87” X 87” 221 cm x 221 cm Depth 35” 89 cm Seating Capacity 6 Water Capacity (gal/liters) 345 gal/1,306 L Weight (empty/full) 820 lbs/3,703 lbs 372 kg/1,680 kg Lounge 1 Illuminated Drink Holders 4 Illuminated Spa Controls Yes Molded Grab Bar Yes 3.5” Underwater Spa Light Yes
Dimensions 87” X 87” 221 cm x 221 cm Depth 35” 89 cm Seating Capacity 6 Water Capacity (gal/liters) 296 gal/1,120 L Weight (empty/full) 827 lbs/3,281 lbs 375 kg/1,488 kg Illuminated Drink Holders 4 Illuminated Spa Controls Yes 3.5” Underwater Spa Light Yes